Privacy Policy | On Spot Chimney Cleaning

This Privacy Policy explains how On Spot Chimney Cleaning and its locally owned franchise offices ("On Spot," "we," "us") collect, use, and protect information when you visit onspotchimney.com or use our services in Kansas City, Dallas, or Chicago.

1. Information We Collect

Contact details you provide when requesting service — name, email address, phone number, and service address.
Service records — appointment history, inspection findings, and the photos our technicians take to document work at your property.
Location data — only if you use the "find my nearest office" feature and grant your browser permission; it is used once to suggest an office and is not stored on our servers.
Usage data — standard analytics such as pages visited, device type, and referring pages, collected via cookies or similar technologies.

2. How We Use Information

We use your information to schedule and perform services, send appointment confirmations and service reports, respond to inquiries, maintain safety and service records, improve the Site, and — only if you opt in — send maintenance reminders. We do not sell your personal information, and we don't use it for third-party advertising.

3. When We Share Information

Service requests are shared with the locally owned On Spot office serving your area (for example, a Chicago request goes to chicago@onspotchimney.com). We also use a small number of service providers — such as scheduling, email, and analytics platforms — bound by confidentiality obligations. We may disclose information when required by law, or to protect safety and legal rights.

4. Cookies & Analytics

The Site uses essential cookies to function and optional analytics cookies to understand how the Site is used. You can control cookies through your browser settings; the Site remains usable with non-essential cookies disabled.

5. Data Retention & Security

We keep service records for as long as needed to provide warranty support and meet legal and insurance requirements, then delete or anonymize them. We use reasonable administrative and technical safeguards to protect your information; no method of transmission or storage is 100% secure, but we work to protect what you share with us.

6. Your Rights & Choices

You may request a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of non-essential communications at any time. Depending on your state of residence, you may have additional rights under applicable privacy laws. To exercise any of these, email info@onspotchimney.com — we respond to verified requests within 30 days.

7. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13; if you believe a child has provided us information, contact us and we will delete it.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the current version, and material changes will be posted on this page.

9. Contact

Privacy questions or requests: info@onspotchimney.com, or write to your local office — addresses are on our Office Locator page.